bloggs

I do a lot of interim management which includes both coaching and mentoring. I love working with people who have the desire to make a step into management and seek knowledge to make the required progression.


I’m a big fan of training specifically leadership and advancing ones knowledge to improve not only personal development but organisational. There are more and more organisations investing in leadership training all the time specifically in my old sector housing. So why therefore is so few leaders coming through.

Customer Journey Mapping is one of those areas that seems to have a different meaning to so many. What it is not is a paper exercise based on profiling, analysis of complaints or a survey based on set questions and then analysed by the very service area that is seeking an opinion of how their services are doing. Maybe these sounds familiar well unfortunately it’s common.

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