Change (People, Customers and Football)

I'm an observer of people what makes them tick, personalities, behaviours, motivation and also culture. Within any change managers tool kit unless you have the ability and knowledge of people behaviours you?re on a hiding to nothing.

This takes me to a rare early morning visit to see Chelsea play followed by a meal in Kensington. These are not my normal surroundings but ha ho a great day out anyway. With my people hat on I was sadly disappointed; the atmosphere at the bridge has changed since my last visit ten years +all very polite and secure in their premier league wealth and standing. No shouting, few songs and not even the odd push (yes I miss the terraces). The meal was fantastic but again no real atmosphere, how I longed for a domestic row.

Back the week after to my second home that of the glorious West Ham United with its mountain of problems but for me a paradise of people behaviours. Even within one afternoon at Upton Park you learn more about people than any specialised educational course. I love the people with the passion, years of despair but still hope, that East end pride and community pride as well as the west ham anthem of bubbles singing around the stadium even when the team is being torn apart. It?s a peoples club and a great place for anyone who wants to learn about people behaviours.

Best of luck to the new owners in David Sullivan and David Gold as well as the excellent Karen Brady. I?m huge fans of how they manage businesses specifically relating to financial controls. They in many ways are going through massive transformational change and although many will not like their ways what will occur is that the club will prosper.

Richard Barker

Key Points

  • Learn about people behaviours
  • Transformational change
  • People with the passion
  • Change managers tool kit
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