Interim Management
Most of our interim roles are either singular roles requiring a stop gap until a full time
candidate is found or joint roles which encompass interim and change management. Most of our clients are now going for the latter which is not only cost effective but is a better solution for those clients which are looking for radical service change.
Our services usually fall into two categories that of managing director level or below or in areas such as performance and quality management.
Our services are predominantly linked with Housing or Leisure where each of our people has extensive knowledge and experience.
"We employed Richard Barker and the PMCDE team to deliver both interim management and service transformation for the property and investment directorate. Allthough a small consultancy company compared to others that we interviewed they had not only an excellent record of achieving high end results but their passion for supporting clients and developing a strong customer focus was second to none. We could not have been more pleased with the end results as their team within areas such as asset management, operations, IT, health and safety and customer care have really helped us transform our service vision. The additional benefit has been their legacy as they have worked with CNH staff to develop and mentor them which has allowed internal staff to now step up into senior management roles"
Sue Taylor Chief executive Charnwood Neighbourhood Housing
"A rapid change in private sector housing in Enfield required a review of the services that support tenants, landlords and property owners and the development of a new approach. The work done by PMCDE have placed the transformation of these services on a change pathway that is irreversible. Richard & his team have reviewed & improved working practices which have placed the customer - often vulnerable - very firmly at the heart of service delivery. The inclusive approach adopted by PMCDE brought staff and managers along on the change journey, unlocking the skills, knowledge and enthusiasm that existed in the teams. Working relationships that previously existed were recast and new partnerships formed which have re-energised the staff group. The improvement that has been achieved is undeniable"
Sally McTernan - Assistant Director for Community Housing Services, Enfield Borough Council
CASE STUDY
This was a programme of projects as well as that of an interim role of Head of Private Sector Housing.
The projects directly relating to private sector housing included a full service transformation, structure and terms and conditions, training including customer care, innovation workshops, strategies, process mapping and new service designs. We additionally delivered through training and development a new in-house management team.
Periphery projects included that of working with the North London Sub Region on various project schemes, leading the north London group on benchmarking and delivering on eco projects.
The final project was delivering process workshops and training for a combined private sector housing team with that of sections within Social Care that would deliver efficiencies and improved customer centric services to many vulnerable tenants.
